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Top gambling platforms always have reliable support channels for users to get assistance when needed. At TonyBet Casino & Sportsbook, this is precisely what you get. The platform provides a customer service team that’s active round the clock. If you want to reach the TonyBet support agents, continue reading as we explain what to do.
From our first testing, we can see that TonyBet offers two customer support options: live chat and email. Both are easy to access and use. To use live chat, you just have to check the main menu and click the button. Alternatively, you can email [email protected] if you’re in Ontario or [email protected] in other provinces.
During our review, we didn’t find any TonyBet contact numbers for Canadian players and bettors, so the phone option is off the table. However, the operator can still launch one at any time. Keep tabs on our review page; we’ll update this information once a phone number becomes available.
Live chat is the best way to reach the TonyBet customer support team. This option allows you to discuss with the agents in real time, so it’s pretty fast. Whether you’re using the website or the TonyBet app, you’ll find the live chat button on the main menu.
During our tests, the agents joined the chat in under five minutes. However, you can expect much faster connection times, as it depends on the number of players in the queue.
Once connected, rest assured that you’ll get quick and dependable feedback. Sometimes, you may need to hold on for a few seconds or minutes for the agents to review the issue and get back to you.
As experts, we recognize the TonyBet email option as the best for technical and more detailed queries. In Ontario, you can use [email protected], and in all other provinces of Canada, you can use [email protected].
Unsurprisingly, the email option wasn’t as fast as live chat during our tests. Nevertheless, you’ll only wait 4 to 12 hours for feedback during working hours. The highest it’ll take to get an email response is usually 24 hours. Also, you’ll sometimes get an initial message confirming receipt of your email.
When you use the TonyBet live chat option, the waiting time will be no more than five minutes. In some cases, you’ll get connected within seconds. Meanwhile, email, as we already highlighted, takes 4 to 12 hours or 24 at the maximum. From our expertise, the customer support turnaround time at TonyBet aligns with the industry’s standards.