Review of TonyBet Customer Support
These days, it’s not simply games selection or competitive odds that make an online platform stand out. Bettors are realising that access to quality and responsive customer support for urgent questions and concerns is priority–you don’t want to wait for hours to hear back when it’s your bets or payout on the line.
TonyBet Casino & Sportsbook is meeting this demand, providing Canada punters round-the-clock support through multiple channels. TonyBet support agents are setting a higher standard in the iGaming scene for their reliable and speedy service.
In this review, we’ll unpack what you can expect from TonyBet customer support and how you can reach them.
How to Contact TonyBet Support
TonyBet offers several customer support options: live chat, in-app/web form, and email. In our tests, we found they were all easy to use, whether you’re on the app or the desktop site. Live chat was the most convenient though, because we were connected to an agent in just a few seconds.
To use live chat, simply check the main menu and click the button located in the corner of the screen.
For inquiries or concerns that involve documentation, you can email [email protected] if you’re in Ontario or [email protected] in other provinces.
Phone Number
During our review, we didn’t find any TonyBet contact numbers for Canadian players and bettors, so the phone option is off the table. Admittedly, most online gamblers seem to prefer digital and electroninc communication so we can see why phone support is not a priority for many betting platforms right now.
Live Chat
Live chat is the best way to reach the TonyBet customer support team if you want a speedy solution. This option allows you to discuss with the agents in real time, so it’s ideal if you have an urgent concern or if you need someone to walk you through each step of a process (like making deposits or withdrawal). Whether you’re using the website or the TonyBet app, you’ll find the live chat button on the main menu.
During our tests, the agents joined the chat in under three minutes. You might even have a shorter wait time than us, as it depends on the number of players in the queue.
Sometimes, you may need to stay on hold for a few seconds or minutes for the agents to review the issue and get back to you.
TonyBet Email Support
TonyBet email is best for technical and more detailed queries. In Ontario, you can use [email protected]. In all other provinces of Canada, you can use [email protected].
The email option wasn’t as fast as live chat during our tests but you’ll only wait 4 to 12 hours for feedback during working hours. The highest it’ll take to get an email response is usually 24 hours.
TonyBet Customer Support Average Waiting Time
When you use the TonyBet live chat option, the waiting time will be no more than five minutes. In some cases, you’ll get connected within seconds. Meanwhile, email, as we already highlighted, takes 4 to 12 hours on average or 24 hours at the maximum. Based on our tests, the customer support turnaround time at TonyBet aligns with industry standards.
